Moving home is something you don’t undertake on a routine basis, so we’ve prepared a basic guide to some of the questions you may have.

How soon before moving do I need to book a home survey?

Generally about four to six weeks prior to you’re moving day.
How much notice would I need to provide in order to book a removal service?

The average time frame is about seven to fourteen days to make a booking depending on our schedule.

Do you provide packing materials?

We can provide an assortment of packing materials all of which are delivered to your home prior to removal day.

Can you provide a professional packing service?

We can supply a full professional packing service and unpacking service if required all of which are tailored to your requirements.

Do you provide hanging garment carriers?

All our vehicles come complete with hanging garment carriers as standard.

Do you provide a furniture dismantling and reassemble service?

Although we are not furniture manufacturers we can dismantle and reassemble most kinds of furniture e.g. beds, wardrobes and tables etc.

Do you disconnect and reconnect kitchen appliances?

No, we do not these specific items should be disconnected and reconnected by a qualified registered trade person.

How many staff will there be on removal day – what size of vehicle will I receive?

We operate a wide range of vehicle sizes from 3.5 ton Luton vans to 18 ton large removal vans the size of which for your move will be ascertained at the time of our home survey. We supply a minimum of two members of staff on removal day or more depending on the size of your move and the services you require.

How much space do i need to leave outside my home for parking on removal day?

At least 75 feet and it is also you’re responsibility to obtain any parking permits or documents if required in order for us to carry out you’re removal service without any problems.

How do I pay for my removal service?

We offer a variety of ways to pay for example debit/credit card – bank transfer – cash – cheque all of which must be made at the time of booking in order to secure you’re move ( please note if you are paying by cheque this must be banked and cleared funds available at least seven days prior to your move).

Are my goods insured with you?

We offer a range of insurance cover for removals and storage services and because everyone’s personal circumstances are completely different when it comes to moving home this item would generally be discussed at the time of your home survey.

Do you empty the contents of my loft?

If you have adequate flooring – lighting and stair casing (not loft ladders) and the loft is free from loose insulation we would empty the contents from the loft otherwise it is you’re responsibility to empty the contents in advance of your removal day.

We hope you have found this information most helpful should you have any further questions please give us a call on one of our contact numbers above were one of our representatives will be more than happy to help.